Essential Duties:

• Deploy and Image computer assets
• Manage, configure, and deploy software applications.
• Provide support for Helpdesk team members.
• Manage, update, and support all assigned Windows Servers or software applications.
• Troubleshoot, diagnose, and resolve Desktop operating and application issues
• Assist in supporting the printer/printing infrastructure
• Assist in maintaining/cataloging IT assets
• Assist Administrators in ad hoc IT special projects.
• Manage, configure, and troubleshoot endpoint protection systems.
• Perform system moves, adds, and changes for end-users.
• Work with customers to ensure better understanding of new technologies and to provide in-person and remote phone support to answer questions about devices and issues.
• Participation in nights and weekend work as needed.
• Perform other duties as assigned.

Requirements:

• A minimum of 4 years of related experience.
• An associate degree in Information technology or related field. IT certification and work experience may be substituted for this requirement.
• A working understanding of Office 365.
• A working understanding of Windows Server 2016/2019/Windows 10/11
• A familiarity with PowerShell its uses within an enterprise environment.
• Experience providing onsite and remote support assistance.
• Strong customer service capabilities.
• Possess a working knowledge of IT Standards.
• Possess a working knowledge of Network Fundamentals.
• Comfortable working with IT support ticking systems.
• The ability to mange their time and strong multitasking capabilities.
• Experience with Microsoft Azure or Azure services is a plus
• Experience Administering O365 or Email systems is a plus